What if my flights delayed or cancelled?

We track all flights and will adjust the pick up time accordingly. If your flight is significantly delayed or cancelled we will do our best to accommodate the change this may mean finding you another driver and vehicle to get you to where you need to be. 

How do I find you at the airport? 

Finding us is easy, once you book we send you a confirmation text outlining the pick up instructions. Once you clear customs and have your bags call the number provided and head to the meeting point given. We provide the car description and the rego number so you can easily locate us. 

Sunshine Coast (MCY) is 30 mins from Noosa. We normally pick up 2 hours before your flight departs. This gives you 1.5 hours at the Terminal. 

Brisbane International and Domestic (BNE) is 1.5 Hours from Noosa We normally pick you up 4.5hours before your flight for International departures and 3.5hrs before your Domestic departures This gives you 3 or 2 hrs at the Terminal. Please note that check in desks only open 3 hours prior to your flight time and Domestic usually 2 Hours before. 

We are obviously happy to leave when you request also but please also note that traffic builds at peak times just outside of Brisbane and can add 30-40 mins to the journey. 

We always say it’s better to be sat at the terminal knowing you’re there than sitting on the highway. 

How many people can we pick up?

We operate 2 vehicles a Luxury Hyundai Staria suitable for 7 Passengers and a Mercedes E Class Suitable for 1 -2 passengers. If you have groups larger than 7 we have a network of drivers with vehicles that can help us move you around. 

How do we pay?

Payment is easy, once you decide to book with us we will send you a confirmation invoice to your email address. There will be a secure payment link attached to the invoice. 10% deposit will be due on receipt of your invoice and this will secure your booking. Full payment is then due 24hrs prior to transfer date and automated reminders will be sent out to you 7 days prior to your payment due date. 

Sorry but we are unable to take payment in the vehicle and all Invoices must be paid 24hrs prior to transfer date.

In these unpredictable times we will offer a full refund on your transfer up to 24hrs before your transfer date. No questions asked. If you need to cancel on the day of your transfer please contact us so that we can discuss how to go forward with the cancellation.